Coverage Determinations & Formulary Exceptions

Important Notice on MAPD HMO Plan Termination Effective March 1, 2020

Effective February 29, 2020, Quality Health Plans of New York (QHPNY) will terminate its contract with the Centers for Medicare and Medicaid Services (CMS).

Quality Health Plans of New York won’t offer Medicare plans after February 29, 2020. This means coverage through Quality Health Plans of New York will end February 29, 2020.

It has been our honor to serve you. Quality of Health Plans of New York would like to thank you for the opportunity and sincerely apologizes for any inconvenience this may cause.

For more information members should refer to the notices recently mailed or call Customer Service at 1 (877) 233-7058 (TTY/TDD: 711). Until March 31st, you can call us 7 days a week from 8:00 a.m. to 8:00 p.m. and from April 1 to April 30th, you can call us Monday through Friday from 8:00 a.m. to 8:00 p.m.

You may also call 1-800-MEDICARE (1-800-633-4227). Tell them your plan isn’t going to be offered after February 2020 and you want help choosing a new plan. This toll-free help line is available 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.

Your benefits as a member of our plan includes coverage for Part D prescription drugs. When QHPNY makes a decision in regards to your drug benefits and drug coverage or about the amount we will pay for your drugs, it is called a Coverage Determination.

If you believe you need a drug that is not on our list of covered drugs (formulary) or believe you should get a drug at a lower co-payment you have the right to ask us for an Exception. If you request an Exception, your physician must provide a statement to support your request.

You must contact us if you would like to request a Coverage Determination and/or a Formulary Exception. You cannot request an appeal if we have not issued a Coverage Determination. A full description of the Coverage Determinations and Exceptions process may be found in Chapter 9: Section 6 of your plan’s Evidence of Coverage document. Enrollees and physicians who have questions about or seeking status of a Coverage Determination or Exception should contact us using the below Customer Service phone numbers.

Requesting a Coverage Determination or Formulary Exception

To request a Coverage Determination or to file a Formulary Exception, you may:

Call to make an oral request – see contact information below

  • Fax or mail a written request – see the contact and mailing information below.
  • Click HERE to access the Request For Medicare Prescription Drug Coverage Determination Form
  • Click HERE to send a request via a SECURE electronic web message
  • PHONE Call Toll Free
  • 1-877-233-7058
  • Customer Service
  • TTY: 711
  • M-F, 8:00am to 5:00pm
  • FAX Toll Free Facimilie Service
  • 1-877-817-0842
  • Perfect for Fast-Track Requests
  • Secure and Confidential
  • ADDRESS Plan Home Office
  • Write or Visit
  • Quality Health Plans of New York
  • Pharmacy Department
  • 2805 Veterans Memorial Hwy, Suite 17
  • Ronkonkoma, NY 11779

Providers:  To view the CMS Medicare Part D Coverage Determinations and Exceptions Page, click HERE

Prior Authorization Forms

Coverage Determination Form


Drug Specific Forms

Androderm or Androgel  
Drugs to Avoid in the Elderly  
Immunosuppressive Therapy  
New Starts High Risk Medication  
Oral Anti-Emetics  
Topical Retinoids  

Coverage Determination approval authorizations are typically approved until the end of the calendar year unless otherwise stated in the Prior Authorization criteria.

If you disagree with a coverage decision we have made, you can appeal our decision.