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September 1, 2015

Quality Health Plans Of New York Earns Perfect Scores For Customer Service

PRESS RELEASE – NOV 28, 2013
Quality Health Plans of New York, Inc. (QHPNY) has announced that it has received perfect scores from the Centers for Medicare & Medicaid Services (CMS) in several customer service categories related to call center performance.
November 28, 2013 (Newswire) – Quality Health Plans of New York, Inc. (QHPNY) has announced that it has received perfect scores from the Centers for Medicare & Medicaid Services (CMS) in several customer service categories related to call center performance.
The Medicare Advantage HMO outshone its competitors by earning results that were nearly 20% higher than the national averages recorded in specific categories of the 2013 Call Center Monitoring Accuracy & Accessibility Study. This study is used by CMS to ensure that Medicare Part C and Part D call centers that serve prospective enrollees are compliant with CMS call center standards in the following areas: communication with hearing- or speech-impaired callers via TTY, availability of interpreters for callers with limited to no English proficiency and accuracy of plan information provided by customer service representatives.  MORE

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